Topic: Baldrige/Sterling Model for Performance Excellence

Networking: 9:00 am - 9:15am

Program: 9:15 - 12:00 pm

Member Price: $0.00

Non-Member Price: $0.00

Facilitator: Ed Hacker

The mission of the Florida Sterling Council is: Enhancing Florida’s competitive edge and quality of life through promotion, assessment, and recognition of performance excellence. Sterling is a proven management system that works in all sectors and all sizes of organizations. It is based on the Malcolm Baldrige Performance Excellence Criteria, which represents researched best practices of successful organizations. The 2008 Criteria for Performance Excellence include 7 Categories based upon:

1. Leadership
2. Strategic Planning
3. Customer and Market Focus
4. Measurement, Analysis, and Knowledge Management
5. Workforce Focus
6. Process Management
7. Results

Ed is a five-year Senior Examiner who has participated on three Governor’s Sterling Award examination teams and two Sterling Challenge teams. He will be leading our discussion on how this “Performance Excellence Model” seems to combine the kinds of activities/assignments/challenges OD professionals undertake. Ed is “still” working with the City of Lakeland in their newly formed Performance Excellence Division, has been a member of the OD SIG since it’s second meeting, and is an original Steering Committee member and Conference Chairperson for the Florida Benchmarking Consortium.

Attached is a short employee survey we will use to discuss the criteria. Please print and bring a copy with you if you plan to attend. Sterling Website - http://www.floridasterling.com/

March Meeting Note Thanks so much to Joanne Weiland for her presentation on “Web Portal and Social Networking”. A review of the meeting is attached.